Where can I get information?

You can find out whether you need a visa and how to apply on the UK Border Agency website.

Where can I get advice?

The British High Commission and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser.  In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner or legally qualified professionals regulated by designated professional bodies. Their websites are:

• Law Society of England and Wales
• Law Society of Scotland
• Law Society of Northern Ireland
• Institute of Legal Executives
  

How do I submit my application?

You should submit your application and your biometric fingerscans at the Visa Section of the British High Commission Lusaka.  You must attend in person in order to provide your fingerscans.

Who decides whether I will get a visa?

UK Border Agency staff will process and decide your visa application.

Service standards - complaints and compliments

UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback it helps us to see where we need to improve. 

If you wish to complain about the service you received from UK Border Agency at this High Commission, please address your complaint to the Entry Clearance Manager at the British High Commission.